So you treat your customers like Kings and Queens, you are sure your business’ customer support team provides the best effort to give your customers satisfaction and the best service possible, and your customers are satisfied…. or so you think…
Truth is, customers have a better insight into your business and the service/product you provide than you would think, as they can easily spot issues that are invisible to your team. Winning businesses are able to identify and resolve these issues effectively, and their secret tool is customer feedback.
In this Sound Alliance Creative Studios blog post we are going to talk about customer feedback, why it matters, and how to collect it.